Privacy Policy
Last updated: 7 September 2026
This Privacy Policy explains how Camyamo ("Camyamo", "we", "us") collects, uses, shares, and protects your personal information when you use the Camyamo mobile application and related services (the "Service") in Cameroon. By using the Service you agree to the practices described here.
1. Information We Collect
- Account information: your phone number (required for sign-in), and optionally your name, email address, and profile photo.
- Delivery information: delivery addresses and their map location (coordinates) that you add, so orders can be routed to you.
- Device location (optional): with your permission, we read your device's location while the app is open — never in the background. We use it to show what is near you, to switch to the right city when you travel, and to ask whether you visited a place you were next to. We keep your last position on our servers, rounded to about 100 metres, and a log of the places you have been, rounded to about 1 kilometre and kept for 30 days, after which it is deleted automatically. Positions outside Cameroon are not recorded at all. You can decline, and you can change the city at any time with the city picker; if you decline we fall back to the city you last chose. Your location is never sold, never shared with other users, and never shown to a restaurant or property owner as a place or a person — owners see only a rough count of how many people were near them in a week, and only when that count is five or more. Everything above is deleted when you delete your account.
- Orders & bookings: the restaurants, dishes, rooms, and stays you order or book, order notes, and status history.
- Messages: chat messages you exchange with vendors and support about your orders and bookings.
- Device information: a device identifier and basic technical data used for security, session management, and abuse prevention.
- Usage analytics: in-app product events (for example screens viewed, searches run, orders placed) together with a device identifier, platform, and app language, used to understand and improve how the Service works. We do not use third-party advertising or tracking SDKs.
2. How We Use Your Information
- To create and secure your account and sign you in using a one-time code (OTP) sent via WhatsApp or email.
- To take, route, and fulfil your food orders and accommodation bookings.
- To let you message vendors and receive order/booking updates and notifications (including via WhatsApp).
- To operate ratings, reviews, referrals, and trust/verification features.
- To prevent fraud and abuse, moderate content, and enforce our Terms of Service.
3. Payments
Payments are made directly to the merchant, never to Camyamo. For restaurant orders, you pay the restaurant using MTN Mobile Money or Orange Money from your own phone, or in cash on delivery where offered. For accommodation bookings, you pay the hotel or guest house directly on arrival; Camyamo does not collect any payment for stays. Camyamo does not hold, escrow, or transmit your funds, and does not store your Mobile Money PIN, card, or bank details. Any payment reference you enter for a restaurant order is used only to help the restaurant reconcile your payment.
4. How We Share Information
We share limited information only as needed to run the Service:
- Vendors: a merchant fulfilling your order/booking sees your name, order details, chat messages, and — for delivery — your delivery address and phone number.
- Service providers: we use trusted processors to operate the Service — messaging (Infobip for WhatsApp), image storage (Cloudinary, Cloudflare R2), email (Resend), sign-in and maps (Google). These providers process data on our behalf under their own terms.
- Legal: where required by law or to protect the rights, safety, and property of users, merchants, or Camyamo.
We do not sell your personal information.
5. Data Retention & Account Deletion
You can delete your account from within the app. When you do, your account is deactivated immediately and permanently anonymized after a 30-day grace period, except where we must retain limited records to comply with legal obligations or resolve disputes.
Location data has its own, shorter retention: the 30-day place log is deleted automatically as it ages, and both your last position and the whole log are deleted immediately when you delete your account — they are not kept through the grace period.
6. Your Rights
You may access and update your profile information in the app, and request deletion of your account. To make any other request about your data, contact us at support@camyamo.com.
7. Security
We protect your information with industry-standard measures, including encrypted transport (HTTPS), hashed authentication tokens, and access controls. No method of transmission or storage is perfectly secure, but we work continuously to safeguard your data.
8. Children
The Service is intended for users aged 18 and over. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified in the app.
10. Contact Us
Questions about this policy? Email support@camyamo.com.
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