Privacy Policy
Last updated: 25 July 2026
This Privacy Policy explains how Camyamo ("Camyamo", "we", "us") collects, uses, shares, and protects your personal information when you use the Camyamo mobile application and related services (the "Service") in Cameroon. By using the Service you agree to the practices described here.
1. Information We Collect
- Account information: your phone number (required for sign-in), and optionally your name, email address, and profile photo.
- Delivery information: delivery addresses and their map location (coordinates) that you add, so orders can be routed to you.
- Device location (optional): on first launch we may ask, with your permission, to read your device's location once to suggest the nearest region; you can decline, only the selected region — never your coordinates — is stored on our servers, and you can change the region at any time with the region picker.
- Orders & bookings: the restaurants, dishes, rooms, and stays you order or book, order notes, and status history.
- Messages: chat messages you exchange with vendors and support about your orders and bookings.
- Device information: a device identifier and basic technical data used for security, session management, and abuse prevention.
- Usage analytics: in-app product events (for example screens viewed, searches run, orders placed) together with a device identifier, platform, and app language, used to understand and improve how the Service works. We do not use third-party advertising or tracking SDKs.
2. How We Use Your Information
- To create and secure your account and sign you in using a one-time code (OTP) sent via WhatsApp or email.
- To take, route, and fulfil your food orders and accommodation bookings.
- To let you message vendors and receive order/booking updates and notifications (including via WhatsApp).
- To operate ratings, reviews, referrals, and trust/verification features.
- To prevent fraud and abuse, moderate content, and enforce our Terms of Service.
3. Payments
Payments for orders and bookings are made directly to the merchant using MTN Mobile Money or Orange Money, or in cash on delivery where offered. Camyamo does not hold, escrow, or transmit your funds, and does not store your Mobile Money PIN, card, or bank details. Any payment reference you enter is used only to help the merchant reconcile your payment.
4. How We Share Information
We share limited information only as needed to run the Service:
- Vendors: a merchant fulfilling your order/booking sees your name, order details, chat messages, and — for delivery — your delivery address and phone number.
- Service providers: we use trusted processors to operate the Service — messaging (Infobip for WhatsApp), image storage (Cloudinary, Cloudflare R2), email (Resend), sign-in and maps (Google). These providers process data on our behalf under their own terms.
- Legal: where required by law or to protect the rights, safety, and property of users, merchants, or Camyamo.
We do not sell your personal information.
5. Data Retention & Account Deletion
You can delete your account from within the app. When you do, your account is deactivated immediately and permanently anonymized after a 30-day grace period, except where we must retain limited records to comply with legal obligations or resolve disputes.
6. Your Rights
You may access and update your profile information in the app, and request deletion of your account. To make any other request about your data, contact us at support@camyamo.com.
7. Security
We protect your information with industry-standard measures, including encrypted transport (HTTPS), hashed authentication tokens, and access controls. No method of transmission or storage is perfectly secure, but we work continuously to safeguard your data.
8. Children
The Service is intended for users aged 18 and over. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified in the app.
10. Contact Us
Questions about this policy? Email support@camyamo.com.
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